Policies and Procedures

 

COVID-19

The health and wellbeing of all our residents and staff is our main priority. In the building, we have hand sanitiser available to those who want it. We have a 24/7 medical alarm system, monitored by health professionals who can answer any questions residents might have. If you are concerned in any way for yourself or a family member, contact your medical professional and they will be able to give you advice. For current information, visit the World Health Organization and State and Federal health websites.

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Dispute Resolution

Bondi Beach Astra has a rigorous dispute resolution policy, in accordance with the Retirement Village Rules of Conduct Legislation. To view a PDF copy, please click on the link below. You may also request a paper copy from us. If you would like a paper copy please contact us.

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Privacy Policy

The privacy of all our residents and contacts is extremely important to us. We are committed to complying with our obligations under the Australian Privacy Principles, the Privacy Act 1988 (Cth). To view a PDF copy, please click on the link below. You may also request a paper copy from us. If you would like a paper copy please contact us.

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Retirement Living Code of Conduct

Bondi Beach Astra is a proud signatory to the Retirement Living Code of Conduct. This industry-wide standard has been developed by the Property Council of Australia and Leading Age Services Australia (LASA). It aims to set and maintain high standards relating to the marketing, selling and operation of Retirement Communities, including complaints and dispute management procedures for operators and residents. Our Village Management is excited to be a part of this initiative, which will ensure best practice in our community-focused village.